Frequently Asked Questions About Shopping at Thats-Impossible.com

1. How do I order?
2. How do I find what I'm looking to buy?
3. How can I pay? Is it safe to use my credit card?
4. How do I redeem the gift certificate I received?
5. Do you ship internationally?
6. How long will it take to get what I order? How much do you charge for shipping?
7. What about your returns policy?
8. How can I track my orders?
9. Do you sell international-format videos?
10. How do I contact Customer Service?

1. How do I order?

It'seasy to order at Thats-Impossible.com. If this is your first time buying something, or if you're sending a gift to a friend, you'll want to place items in your shopping cart and proceed to checkout through our order form.

2. How do I find what I'm looking to buy?

There are countless products to discover and buy at Thats-Impossible.com. If you know what you're looking for, simply enter a term or two into the search box you'll find on most pages of our site and click on the Search! button.

3. How can I pay? Is it safe to use my credit card?

All prices in our store are listed in US dollars. We accept American Express, MasterCard, and Visa.

Shopping at Thats-Impossible.com is safe. Every credit card purchase you make at Thats-Impossible.com is backed by the Thats-Impossible.com Safe Shopping Guarantee.

We guarantee that every transaction you make at Thats-Impossible.com will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Thats-Impossible.com. Read the details of this policy.

4. How do I redeem the gift certificate I received?

Redeeming your gift certificate is easy. Place the items you want to buy in your shopping cart and proceed to checkout. You will be asked to enter your gift certificate claim code on the Pay page of our order form. Submit your order and you're done!

Read more if you need further assistance, or if you're curious about how to order a gift certificate for someone.

5. Do you ship internationally?

We gladly ship anywhere in the world and have several overseas-shipping options. Read our shipping policy for more on costs and time estimates.

6. How long will it take to get what I order? How much do you charge for shipping?

To find out when you will receive an item, you need to consider the availability of the item you ordered and the shipping option you selected:

Read our shipping policy for more on costs and time estimates.

7. What about your returns policy?

Our returns policy is simple. Within 30 days of receipt of your order, you may return

• any Non-Magic item in its original condition.
• any damaged Magic Book, Magic Video or Magic Trick. Due to the secretive nature of this type of material we our unable to accept returns of non-damaged Magic related products.

for a full refund. We also do our utmost to ensure that all orders are in good condition when shipped. This means that if you receive a damaged shipment it was most likely damaged during shipment.

Please note that we can process returns and refunds only for items purchased from Thats-Impossible.com.

See our Returns Policy for more information and instructions on how to make a return.

8. How can I track my orders?

You can track the status of any order you have placed with Thats-Impossible.com. If you have not received a shipping confirmation email that includes your UPS shipping tracking number you may contact us at orders with any questions regarding your order. USPS tracking is dependent on the shipping option you choose.

For more information or instructions on how to track your order go to Shipment Tracking.

9. Do you sell international-format videos and dvds ?

All of the DVDs and videos sold by Thats-Impossible.com generally follow the NTSC format. This is the video format used in North America. These DVDs and videos will not play on most machines in Europe or other countries that use PAL, SECAM, or other video standards.

Most our our dvds are region free, which means they will work on NTSC dvd players anywhere in the world.

10. How do I contact Customer Service?

If you didn't find the answer to your question on this page, please contact Customer Service. We'll be happy to help you.

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